MammutOS – Service Level Agreement

Customers hosted on mammutos.com enjoy the following service at all times

 

Uptime

  • Customer databases are hosted in Europe (Belgium, England, Germany, Netherlands, Switzerland)
  • Each customer database is replicated in real-time on redundant storage located in the same data center
  • We work with hosting providers in europe  that always deliver at least 99.99% uptime guarantee.
  • So we can guarantee a minimum of 99.99% uptime (excluding planned maintenance)*
  • This corresponds to a maximum unplanned downtime of 1.44min/24h or 8h/year.
  • We usually deliver much better uptime than this (100% most months), as our providers always deliver a much better uptime than their SLA too.

*these metrics refer to the availability of the platform itself for all customers. Individual databases may be temporarily unavailable for specific reasons, typically related to the customer’s actions or customizations.

Security

The safety of your data is very important to us, and we design our systems and procedures to guarantee it.
  • SSL – All web connections to client instances are protected with SSL encryption.
  • Reliable Platform – Servers with full hardware guarantee, redundant data storage, network and electrical supplies
  • Passwords – Customer passwords are encrypted with AES256.
MammutOS is a cloud-based digital signage software that cover all of your needs.

Our vision is to simplify people's lives with our digital products.